HOW TO RETURN OR EXCHANGE
You can contact us by e-mail email@example.com or by telephone 01434 606994. We will need to know the reason for the return. Items must be returned as packaged, unopened and unused and in these cases we do not reimburse return postage costs. To request a refund please return the item undamaged and in its original packaging to our shop at the address given on our contact details. Please note: Unless goods are faulty we will be unable to accept returns for credit or refund unless they are as originally packaged, are unopened and have not been used.
* Important Notice * If an item arrives damaged please keep original parcel packaging to enable us to claim a return from the delivery company. If there is a fault with your item please contact us within 14 days to arrange return & exchange.
PLEASE REMEMBER TO OBTAIN PROOF OF POSTAGE WHEN RETURNING ITEMS
We do not accept responsibility for the return postage costs or returned items that are lost or damaged in transit to us or any other circumstances beyond our control. We will accept returns by hand to our shop. Please contact us to advise us when the package has been sent so that we know to expect it. We will refund within 48 hours of the goods being returned in satisfactory condition. We will refund using the same method of payment as the original purchase but regret that we are unable to refund the cost of return postage. This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.
All deliveries are sent via sign for delivery service no liability will be accepted for parcels left without a signature. If you have advised us of a “safe place” to leave the delivery, for example ‘leave in porch’ or ‘leave in shed’ etc. Mr Wolf accepts no responsibility for any mishap occuring to the package for instance theft or rain damage. By requesting that the order is left anywhere other than being delivered ‘hand to hand’ the customer accepts all responsibility for any untoward occurances. *Please note delivery times are not guaranteed and Mr Wolf cannot accept any claims for delays.
Send all returns to the following address: Mr Wolf, 2 Market Street, Hexham, Northumberland, NE46 3NU, UK If you have any questions please e-mail us on firstname.lastname@example.org
All refunds will be completed within 3 working days of us receiving the unwanted / damaged goods.